RETURN/EXCHANGES POLICY
Returns are allowed for new, unused items in their original packaging within 7 days of receiving. This applies only for exchanges or store credit. Items should be returned in their initial, unused state with the manufacturer's packaging intact. Ensure items are properly packaged as a restocking fee may apply if they aren't received in good condition. All shipping costs, including return shipment, are the customer's responsibility and are non-refundable.
Items on sale and furniture are final sale and cannot be returned or exchanged. They are sold as-is. Note that sale items on our website are final and ineligible for refunds or store credit. Furniture pieces are unique and cannot be returned or exchanged; related delivery costs aren't refundable.
Exchanges will have extra shipping fees. No returns are accepted beyond the 14-day period from the order's receipt or online delivery date.
If you receive damaged or incorrect items, we'll assess and replace them on an individual basis. Retain all items and their packaging, as we'll need photos for our review. Report any damages within 2 weeks of the package being marked as delivered.
CANCELATION POLICY
You have a window of 48 hours from the time of purchase to cancel your order, provided it hasn't been dispatched. Please note that a 3% restocking fee applies to all cancellations. To proceed with a cancellation, reach out to us at support@homelesspenthouse.com.
If your items arrive damaged, promptly photograph the damaged item/s and all associated packaging, including the box or parcel. Immediately send these photos to support@homelesspenthouse.com. Ensure you retain the entire package and its contents, as postal couriers might need them for inspection.
TERMS & CONDITIONS
All accessories available on our website are designed exclusively for tobacco use. Please use them only for their intended purpose. If you plan to use our items in any illegal manner, refrain from buying them.
Certain smoking tools can only be bought by individuals who meet the legal age requirements as per federal, state, and local regulations. By browsing or buying these tools, you confirm that you are legally eligible.
Product Representation Disclaimer: We strive to ensure that the images of our products displayed on our website are as accurate as possible. However, due to the inherent variances in digital representation and screen display settings, the colors, dimensions, and finer details of the actual product may slightly differ from the images viewed online. This discrepancy should not be considered as a fault or misrepresentation of the product, but as an inherent aspect of online shopping. We encourage customers to read the product descriptions thoroughly and contact us for any clarifications before making a purchase
There are some locations to which specific smoking tools cannot be delivered.
While we strive for accuracy in our product descriptions, Homeless Penthouse cannot guarantee that all product information or website content is up-to-date, comprehensive, or precise.